LEGAL · PRIVACY POLICY

Privacy & Cookie Policy

How we collect, use and protect your personal data when you use our IPTV UK services.

Last updated: 6 October 2026
🔒We never sell your dataYour information is only used to provide and support your subscription.
🇬🇧UK GDPR compliantWe follow the UK GDPR and the Data Protection Act 2018.
✋You stay in controlAccess, correct or delete your data at any time by contacting us.

01Who we are

This Privacy Policy explains how [COMPANY NAME] ("we", "us", "our"), registered at [COMPANY ADDRESS] (company number [COMPANY NUMBER]), collects and uses personal data through united-kingdom-iptv.com (the "Website").

We are the data controller for the personal data described in this policy. Our ICO registration number is [ICO REGISTRATION NUMBER].

02Data we collect

We only collect the information we need to provide your IPTV UK subscription and support you:

  • Identity & contact data: your name, email address and phone or WhatsApp number.
  • Order data: the plan you purchased, order number, order date and amount paid.
  • Billing data: billing address and payment status. We do not store your full card details; payments are handled by our payment provider.
  • Account & service data: your subscription login, activation dates and the devices or apps you tell us you use.
  • Support data: messages you send us by WhatsApp, email or our contact form.
  • Technical data: IP address, browser type, device information and pages visited, collected through cookies and server logs.

03How we use your data

  • To process your order, send your payment link and activate your subscription.
  • To provide setup guidance and customer support.
  • To send service messages, such as order confirmations and renewal reminders.
  • To prevent fraud, misuse of accounts and breaches of our Terms of Service.
  • To keep accounting and tax records required by law.
  • To improve our Website and services using anonymised statistics.
  • To send marketing emails, only if you have agreed. You can unsubscribe at any time.

05Cookies

Cookies are small files stored on your device. We use:

  • Essential cookies: needed for the cart, checkout and your account to work. These cannot be switched off.
  • Analytics cookies: help us understand how visitors use the Website. Used only with your consent.
  • Preference cookies: remember your choices, such as your cookie settings.
🍪

You can accept or refuse non-essential cookies through our cookie banner, and change your mind at any time. You can also block cookies in your browser settings, although some parts of the Website may then stop working.

06Who we share your data with

We never sell your personal data. We only share it with trusted service providers who help us run our business, under contracts that protect your data:

  • Website hosting: our hosting provider, which stores the Website and its database.
  • Payment processing: the payment provider that handles your payment securely.
  • Communication tools: WhatsApp (Meta) and our email provider, when you contact us through them.
  • Analytics: analytics tools, only if you accept analytics cookies.
  • Authorities: when required by law, a court order, or to protect our legal rights.

07International transfers

Some of our providers may process data outside the United Kingdom. When this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement (IDTA) approved by the ICO.

08How long we keep your data

Type of dataRetention period
Order and billing records6 years (UK tax requirements)
Subscription and account dataDuration of your subscription + 12 months
Support messages24 months after your last contact
Marketing preferencesUntil you unsubscribe
Analytics dataUp to 14 months

09How we protect your data

  • Encrypted connection (HTTPS/SSL) across the whole Website.
  • Restricted access to personal data for authorised staff only.
  • Card payments handled by a secure payment provider; we never see or store full card numbers.
  • Regular software updates and security monitoring.

No online service can be 100% secure, but if a data breach affects your rights, we will inform you and the ICO as required by law.

10Your rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete your data, where we have no legal reason to keep it.
  • Restrict or object to certain processing.
  • Data portability: receive your data in a commonly used format.
  • Withdraw consent at any time, for cookies or marketing.
1Send your requestEmail us with the right you want to exercise and your order email.
2We verify youWe may ask for confirmation of your identity to protect your data.
3We respondWe reply within one month, free of charge in most cases.

11Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has given us their data, please contact us and we will delete it.

12Contact & complaints

For any question about this policy or your personal data:

If you are not satisfied with our answer, you have the right to complain to the UK data protection authority, the Information Commissioner's Office (ICO), at ico.org.uk.

We may update this policy from time to time. Any changes will be published on this page with a new "Last updated" date.

Questions about your data?Our team will get back to you quickly.
✉️ Email us