Refund & Cancellation Policy
Clear, fair rules for cancelling your IPTV UK subscription and requesting a refund.
Last updated: 6 October 202601Overview
This Refund & Cancellation Policy applies to all subscriptions purchased on united-kingdom-iptv.com (the "Website"), operated by IPTV Premium ("we", "us", "our"). It covers our single-screen plans (1, 3, 6 and 12 months) and our multi-screen plans (2, 3 and 4 screens).
By placing an order, you agree to this policy together with our Terms of Service. We want every customer to be happy with their IPTV UK subscription, so please read this page before purchasing.
02Your right to cancel
If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of the date your contract is concluded (the date we confirm your order), without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you cancel before your service is activated, you will receive a full refund of the amount paid.
03Once your service is activated
Our subscriptions are digital services that we can activate immediately. When you ask us to activate your access during the 14-day cancellation period, you expressly request that the service begins straight away.
- If you cancel within 14 days after activation, you may receive a refund minus a proportionate amount for the service already provided up to the date you told us you wished to cancel.
- The proportionate amount is calculated from the price of your plan and the number of days the service was available to you.
Example: you buy the 1-month plan for £20 and cancel after 6 days. We may deduct the value of those 6 days (6 ÷ 30 × £20 = £4) and refund the remaining £16.
04When refunds are given
In addition to your cancellation right, you may be entitled to a full or partial refund when:
- We are unable to activate your subscription after receiving your payment.
- The service does not work as described and our support team cannot fix the issue within a reasonable time (normally 72 hours from your report).
- You were charged twice for the same order, or charged an incorrect amount.
- Your service is unavailable for an extended period because of a problem on our side.
| Situation | Outcome |
|---|---|
| Cancelled within 14 days, before activation | Full refund |
| Cancelled within 14 days, after activation | Partial refund (pro rata) |
| Service fault we cannot resolve | Full or pro-rata refund |
| Duplicate or incorrect payment | Refund of the excess |
| Request made after 14 days, service working | No refund |
05When refunds are not given
Except where the law requires otherwise, we are unable to offer a refund in the following situations:
- The 14-day cancellation period has ended and the service is working as described.
- Problems caused by your own internet connection, network speed, router, or device.
- Your device or app is not compatible and this was stated before purchase, or you used an unsupported player.
- Fees charged by third-party player apps, which are separate from our subscription.
- Your account was suspended for breaching our Terms of Service, for example sharing your login beyond the number of screens purchased.
- You changed your mind after the cancellation period.
Before buying, contact us on WhatsApp to check that your device is compatible. We're happy to help you choose the right plan.
06How to request a refund
To cancel or request a refund, contact us with a clear statement of your decision. Please include:
- Your order number
- The email address used for your order
- The reason for your request (optional for cancellations within 14 days)
- Any screenshots of the issue, if you are reporting a technical problem
07Processing times
Once your request is approved, we will process your refund within 14 days of the day you informed us of your decision to cancel. Refunds are made using the same payment method you used for the original transaction, unless we agree otherwise with you.
Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account. Your access will be deactivated when the refund is issued.
08Renewals & upgrades
- Renewals: subscriptions do not renew automatically. You choose whether to renew when your plan ends.
- Upgrades: if you move to a longer plan or add screens, we will take into account the remaining value of your current plan.
- Downgrades: a downgrade takes effect at the end of your current subscription period.
09Your statutory rights
Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015. If our digital service is not provided with reasonable care and skill, or does not match its description, you may be entitled to a repeat performance or a price reduction.
We may update this policy from time to time. The version published on this page at the time of your order applies to your purchase.
10Contact us
For any question about cancellations or refunds, our team is here to help:
- WhatsApp: +1 307 443 4916
- Email: contact@iptv-premium.net